FAQ

FAQ

I didn't get my order, what do I do?

Please email us at spiritualthreadsboutique@gmail.com with your order number, we will resend the pattern to you as soon as possible.
My credit card information is correct but keeps getting declined.

Please see the following list of checkout errors:

The zip code you supplied failed validation.

If you receive this message, please confirm with the cardholder's bank that the address they have on file matches the cardholder's current address. If the cardholder has recently moved, it may take their bank a while to have the correct zip code on file for them. Using the zip/postal code that the bank has on file for this card should stop this particular error from happening.

Amount must be at least $3.00 USD.

In order for our credit card processor to accept a credit card, the amount charged to the credit card must be at least $3.00. This commonly occurs when a customer uses a gift card for the majority of their purchase and has a small remainder to pay.