Orders & Shipping
Order Processing and Shipping
Processing:
The production time for an order depends on various factors, including the time of year, product availability, and order size. Generally, most orders are shipped within 2-7 business days after the order is submitted.
Shipping:
Should you have any questions regarding shipping after receiving your order shipping confirmation email, we HIGHLY recommend contacting the courier indicated on your tracking number directly.
Express delivery is possible.
General Product Availability
Our site may show that a product is available, but we can't guarantee that it will be in stock or available for immediate delivery. We have the right to change, discontinue, or stop offering any or all products without prior notice or liability. We're working hard to process orders quickly, but due to a high sales volume, there may be delays, and we can't guarantee delivery by a specific date.
Tracking Issues/Return to Sender
If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on your order's progress, we recommend contacting the carrier directly. Carrier information can be found in your tracking email. If you are having trouble locating the carrier, you can contact us via email at contact@spiritualthreads.com.
For inquiries regarding international tracking, you can contact the carrier directly. You can also reach out to us via email at contact@spiritualthreads.com. If an order is returned to us, it may be due to the following reasons:
- Address was entered/formatted incorrectly at checkout
- Order was not collected in time
- Additional duties, taxes, and other customs fees were left unpaid
You will receive a refund for the items within your order once they are returned to our warehouse. Please note that we cannot reship your order or refund the original shipping charges, except for the order being returned to us due to an error.
Order Changes/Cancellations
Cancellations:
If you need to cancel your order, please get in touch with us immediately. We will try to halt the shipment if our fulfillment center has not yet processed your order, but we cannot guarantee a cancellation once the order is placed. Please be aware that credit card companies may take up to 5 business days to credit the payment to your account. We recommend checking with your payment provider for further information.
Order Changes/Updates:
Once an order is placed, we cannot change, remove, or add items. If you need to make changes, please get in touch with us as soon as possible so we can attempt to cancel your order. If the order has not left our fulfillment center, we will try to stop the shipment. If successful, we ask that you place a new order with the desired changes. Please remember that we cannot guarantee a cancellation after orders are placed.
Delivery Delays:
While we strive to fulfill orders promptly, processing delays may occur due to high sales volumes, and we cannot guarantee delivery by a specific date.
Customer Support:
Our average response time for customer inquiries is 1 to 2 business days. Our customer support hours are Monday to Friday, 10 am-5 pm (PT). For assistance, please include your order number along with your request in the following format:
Order #[order_number] - Request Description
Please don't hesitate to contact us for any further questions or issues.
FAQ
Please email us at spiritualthreadsboutique@gmail.com with your order number, we will resend the pattern to you as soon as possible.
Please see the following list of checkout errors:
The zip code you supplied failed validation.
If you receive this message, please confirm with the cardholder's bank that the address they have on file matches the cardholder's current address. If the cardholder has recently moved, it may take their bank a while to have the correct zip code on file for them. Using the zip/postal code that the bank has on file for this card should stop this particular error from happening.
Amount must be at least $3.00 USD.
In order for our credit card processor to accept a credit card, the amount charged to the credit card must be at least $3.00. This commonly occurs when a customer uses a gift card for the majority of their purchase and has a small remainder to pay.